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6 PM
Midnight
6 AM
Noon
US business-hours coverage
Normal coverage
A night shift on my side. A normal day on yours.
This schedule is built around Central and Eastern teams. Core availability, response expectations, and meeting windows are written into the scope before work begins.
Outside the window
Urgent is defined in advance.
A load that changes after hours or a client who needs an answer tonight is handled case by case. The rule is agreed before the incident, not invented during it.